Trust Center
Custom jewelry asks for trust in both directions. Here is exactly how we earn yours.
🔬 Third-party testing
Every gemstone batch goes to an independent lab for material verification. Reports are published here as downloadable PDFs — the first batch is being tested now.
⛰ Where your stones come from
We source natural crystal beads from Guangzhou's gemstone district — one of the world's largest natural stone trading hubs — and select each batch by hand. No plastic, no glass imitations. Metal accents are nickel-safe alloy. Every collar's webbing and hardware are load-tested before assembly.
📷 You approve before we ship
Every piece is photographed after crafting. Nothing ships until you've seen it.
- 1We craft your design
- 2You receive real photos
- 3Approve, or request an adjustment
- 4Only then does it ship
↺ 30-day exchange promise
Custom-made, but never a gamble: within 30 days of delivery, exchange your piece or convert it to store credit — even simply because you changed your mind. Cat collars with any hardware concern are replaced immediately, no questions asked.